We were established in 1985 by Tony and Pam Gibbs. After three decades of exceptional trading growth, there is still a strong family influence in our business. Alastair Gibbs and Amanda Harrold(son and daughter) are now at the helm in partnership with Tony and Pam.We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.We also supply aids and equipment to organisations such as the NHS and numerous County Councils.What really sets us apart is the quality of the advice we can offer on how our disability aids and mobility equipment can best improve your day-to-day lives, so you can carry on being as safe and independent in your own home for as long as possible.View below our current opportunities.

Stairlift Service, Repair & Installation Engineer

Vacancy Description

Your duties will include:

  • Installation, service & repair of stairlifts & over head hoists
  • Servicing & repair of various product types such as stairlifts, over-head hoists.
  • Expanding to include other product ranges (training will be given on all products where required)
  • Conduct LOLER inspection on lifting equipment

Essential Requirements

  • Previous mechanical/electrical experience (within the mobility industry or similar)
  • Fault finding skills
  • Polite, presentable & trustworthy with a calm, caring & patient attitude suited to dealing with our specialised customer base
  • Outstanding interpersonal skills – being able to interact with customers from all demographics
  • Excellent organisational skills including managing your time within the working day & the ability to multi-task
  • Clear verbal & written communication skills & have an excellent telephone manner
  • Computer literate
  • Accurate cash handling
  • Able to use their own initiative & be self-motivated
  • Excellent time keeping
  • Proven record of excellent customer service
  • Moving & handling (the capability to assemble, lift & move a variety of equipment into at customers’ homes)
  • Hardworking, reliable team player with a flexible caring & sympathetic attitude.
  • A full, clean driving licence is essential as you will be required to travel to customers’ homes. Company van is provided to conduct your working day & travel home.

Working Hours

Standard 40 hours per week

Monday to Friday: 8:30am to 5pm (30 minutes for lunch)

Must be available for out of hours call-out weekday evenings & weekends – rota dependant (aprox once every 3 months)

Qualifications Required

  • GCSEs pass in Maths & English (or equivalent) would be preferred

Wage

  • Negotiable & structured, dependent upon experience.
  • Overtime paid at a premium
  • Up to 5% employer matched pension contribution

 

Are you looking to get into engineering?

Do you have some experience in either electrical or mechanical engineering?

Have you got a recognised qualification?

We are currently looking for a Trainee Service & Maintenance Engineer / Technician to join our team and work with the existing Senior Engineers.

Once trained this rewarding role is workshop/field based and involves attending to maintenance visits, emergency call-outs and installations on various types and makes of Overhead Hoists, Patient Hoists, Stairlifts and similar technical specialist equipment.

The successful candidate will demonstrate:

  • Commitment to deliver excellent customer service.
  • Good problem solving skills and fault finding experience.
  • Good attention to detail.
  • Ability to work without supervision.
  • Ability to work on own or as part of a team.
  • A full, clean driving license is essential.
  • Good verbal & written skills – our customer base includes the elderly and less able and as such you will need patience and empathy to be able to communicate your findings.
  • Live within a commutable distance (Herefordshire)  and have the right to work in the UK.

Duties and Responsibilities:

  • Install, maintain, fault find and repair mobility/disability equipment
  • Work in various locations up to 60 miles of Hereford, on your own or part of a team
  • To provide a professional and efficient repair and maintenance service to customers
  • To repair and service a wide range of products (manufacturer & in-house training is provided)
  • Provide customer satisfaction through excellent workmanship and attitude
  • Establish a good friendly working relationship with our customers
  • Ensure all required documentation is completed in full and in the timely manner required
  • To ensure that your uniform and vehicle are always in a tidy and presentable condition
  • Ensure the Company polices and guidelines are adhered to at all times
  • Comply with all Health & Safety requirements
  • Ensure ALL company equipment is kept secure at all times
  • Work closely with the service office admin team

Skills and Qualifications:

  • GCSE Maths & English as a minimum
  • A good mechanical and or electrical background.
  • A relevant qualification or apprenticeship would be beneficial.
  • Customer focused.
  • A full UK driving licence or working towards passing.

The successful applicant will be subject to Disclosure and Barring Service checks in accordance with rehabilitation of offenders act 1974.

Interested? Then you can look forward to developing a long term career with one of the industry’s leading employers, able to offer competitive salary and benefits packages, including an employer’s contribution pension scheme.

 

Please send your CV and Covering letter to jaymeb@tpg-disableaids.co.uk or call 01432351666

Sales Administrator – Full time

Due to a continued period of growth, an opportunity has become available to join the team at

TPG DisableAids in a new and exciting role as a Sales Administrator.

Working with the Head of Sales,  as a Sales Administrator, your role is key to our success as you work behind the scenes supporting the Sales Team to achieve an incredible customer experience. A Sales Administrator is able to thrive under pressure, have a professional manner and be a team player. Our Sales Administrators are meticulous with detail, have a proven ability to operate to deadlines and deal with conflicting priorities in an effective manner.

 

Duties will include

  • Preparation of Sales Paperwork
  • Co-ordination of the Field Sales Team appointments
  • Updating of CRM system
  • Handling sales calls
  • Generating Sales Appointments

 

The Ideal Candidate

To be a success in this role, you will have

  • Incredible customer service skills
  • Self-motivation and highly organised
  • Excellent communication skills, verbal and written
  • Computer literacy
  • Able to work under pressure

 

Please send your CV and Covering letter to jaymeb@tpg-disableaids.co.uk or call 01432351666