Aftercare
AWARD-WINNING AFTERCARE
Service Excellence
You’ll find that our reputation for after-sales service is second to none. So whatever mobility equipment you own – whether you bought it from TPG or elsewhere – we can help you make sure your products are always working exactly the way they should. As a result, we’ve recently been awarded the prestigious Stannah Certificate of Excellence for our continued excellence in engineering. Here are a few more reasons to chose TPG Disable Aids.
Our engineers always carry identification and attend in one of our sign written vans.
You can even call in advance to find which engineer is coming.
At TPG DisableAids you’ll find that our reputation for after-sales service is second to none. We have our very own experienced service department that can quickly install equipment with the minimum of fuss or disruption. Our team of trained engineers are fully qualified to take care of all of your servicing, maintenance and repairs to the highest possible standards
Our fully equipped service fleet of 25 vans is available seven days a week to provide urgent breakdown assistance should it be required and we offer a pick up and drop off service, or we can often repair equipment in your home.
You’ll find that our reputation for after-sales service is second to none. So whatever mobility equipment you own – whether you bought it from TPG or elsewhere – we can help you make sure your products are always working exactly the way they should. As a result, we’ve recently been awarded the prestigious Stannah Certificate of Excellence for our continued excellence in engineering. Here are a few more reasons to chose TPG Disable Aids.
Our engineers always carry identification and attend in one of our sign written vans.
You can even call in advance to find which engineer is coming.
At TPG DisableAids you’ll find that our reputation for after-sales service is second to none. We have our very own experienced service department that can quickly install equipment with the minimum of fuss or disruption. Our team of trained engineers are fully qualified to take care of all of your servicing, maintenance and repairs to the highest possible standards
Our fully equipped service fleet of 25 vans is available seven days a week to provide urgent breakdown assistance should it be required and we offer a pick up and drop off service, or we can often repair equipment in your home.
LOLER
All lifting equipment such as patient hoists and stand-aids are required by law to have a LOLER thorough examination on a 6 monthly basis (or following a documented examination schedule). We have fully trained engineers who can perform LOLER thorough examination, which includes weight tests and visual tests on your hoists and stand aids. Our charge for the 6 monthly services & inspection program is a cost-effective way to stay compliant and preserve the reliability of your lifting equipment. We cover an 80-mile radius from Hereford.
Stock & Warranties
We stock a range of spares and accessories for many products with an in-store fitting service on selected parts. We can also offer insurance and extended warranty service *Additional prices.
Service
We can service, repair and maintain your stair lifts, mobility scooters, wheelchairs, power chairs and other mobility aids – everything your safety and independence depend on.
Callout
Our callout charge includes the 1st 30 minutes, which is normally enough time to diagnose a fault. The majority of repairs can be done within this time; if parts are required we will advise the cost on request before we proceed.
Any equipment requiring repair will be advised and costs outlined prior to any work All work carried out on-site where possible All work is carried out to LOLER specification and certificated as such.