Aftercare Service
AWARD-WINNING AFTERCARE
Service Excellence
We are NHS and Local Authority approved and BHTA registered to operate to a Trading Standards Code of Practice.
You’ll find that our reputation for after-sales service is second to none. So whatever mobility equipment you own – whether you bought it from TPG or elsewhere – we can help you make sure your products are always working exactly the way they should. As a result, we’ve recently been awarded the prestigious Stannah Certificate of Excellence for our continued excellence in engineering. Here are a few more reasons to chose TPG Disable Aids.
Our engineers always carry identification and attend in one of our sign written vans.
You can even call in advance to find which engineer is coming.
At TPG DisableAids you’ll find that our reputation for after-sales service is second to none. We have our very own experienced service department that can quickly install equipment with the minimum of fuss or disruption. Our team of trained engineers are fully qualified to take care of all of your servicing, maintenance and repairs to the highest possible standards.
Our fully equipped service fleet of 25 vans is available seven days a week to provide urgent breakdown assistance should it be required and we offer a pick up and drop off service, or we can often repair equipment in your home.
Service and Planned Maintenance
Breakdowns & Call-Outs
If your mobility equipment breaks down we can arrange for one of our Technicians / Engineers to repair your product either at home, or in our workshop. Our Service Centre Team will work efficiently to minimise the disruption caused by unfortunate or unforeseen problems with your mobility equipment. Even if you have not bought your mobility equipment from TPG DisableAids we can still attend to your breakdown. Our call out charges start from only £45.00 (depending on area & product).
We provide fully comprehensive service and repairs for the following equipment:
- Scooters
- Stairlifts
- Powered Wheelchairs
- Manual Wheelchairs
- Rise and Recline
- Chairs
- Mobile Hoists
- Ceiling Track Hoists
- Adjustable/Profiling
- Beds
- Bath lifts
- Home Lifts
Multi-Product Discount
We offer special discounted rates if you would like more than one item servicing at the same time. Please call 01432 351666 or email enquiries@tpgdisableaids.com for a quotation.
We have a fully equipped workshop with state of the art diagnostic equipment and offer a wide range of mobility equipment care and repair services. We are based in Hereford.
Whether you own a TPG product or a product purchased elsewhere, we can offer you a full range of mobility equipment maintenance services. Our friendly, knowledgeable Customer Services Team work closely with our fully manufacturer trained, qualified Technicians / Engineers and are here to provide you with the best customer experience.
LOLER
All lifting equipment such as patient hoists and stand-aids are required by law to have a LOLER thorough examination on a 6 monthly basis (or following a documented examination schedule). We have fully trained engineers who can perform LOLER thorough examination, which includes weight tests and visual tests on your hoists and stand aids. Our charge for the 6 monthly services & inspection program is a cost-effective way to stay compliant and preserve the reliability of your lifting equipment. We cover an 80-mile radius from Hereford.
Stock & Warranties
We stock a range of spares and accessories for many products with an in-store fitting service on selected parts. We can also offer insurance and extended warranty service *Additional prices.
Service
We can service, repair and maintain your stair lifts, mobility scooters, wheelchairs, power chairs and other mobility aids – everything your safety and independence depend on.
Callout
Our callout charge includes the 1st 30 minutes, which is normally enough time to diagnose a fault. The majority of repairs can be done within this time; if parts are required we will advise the cost on request before we proceed.
