COVID-19 Policy 

Coronavirus – Covid19 POLICY

TPG Disableaids Ltd (the “company”) aim is to cause the minimum disruption by mitigating the impact of Coronavirus (Covid-19) to our customers and staff.

We recognise that at any time the Coronavirus is likely to affect our levels of staff which cannot at this stage be predicted. We have Risk Assessed our work activities and introduced measures to mitigate the risks of transmission of the Covid Virus and to ensure the health of our workers, customers and community.

These measures are compliant to current Government/PHE/HSE guidelines and will be reviewed and amended as guidelines are revised.

Current measures include but are not limited to:

  • Good, regular hand hygiene
  • Social distancing to current Government/PHE guidelines
  • Disinfecting surfaces, tools and equipment, vehicle cabs etc
  • Ensuring that managers and staff are aware of the symptoms of Coronavirus as currently outlined by Government bodies and procedures to be followed should anyone display any of these symptoms.
  • Employees working from home where possible
  • Adhere to “Test & Trace” strategy

The company continuously monitor and review available advice from different bodies including Independent External H&S consultant, Honest Employment Law Consultancy, CIPD, PHE and other relevant Government platforms. Regular Covid themed tool box talks for employees to make them aware of any updates to procedures associated with their work are instigated and staff are encouraged to discuss any concerns they may have regarding Covid-19 and their work situation with their line manager.

We politely request, appreciate and rely upon the support of private customers and local authority/housing association management in keeping ourselves updated on any Covid related circumstances, self isolating, shielding etc which may affect us attending their properties.

TPG Disableaids also have a Business Continuity plan in place should ill health exceed 50% reduction in staff in the short term. This ensures that we meet contractual obligations of service delivery. Longer term solutions may include agency office staff and network loaning of technical staff from similar trades within the industry.

Supplier failure is mitigated by the independent nature of our business whereby we strive to have a range of suppliers for each type of equipment we provide and customer failure is controlled by spreading our trading over a wide range of products to a geographically wide range of customers.

Signed Covid-19 Policy 2020

Covid-19 Risk Assessment

Plough Lane, Hereford,

Using our team of  trainers we can now offer you a full Train the Trainer Qualification which gives you internal staff who can then cascade this training  to new staff, existing staff requiring an annual update or volunteers.

Training Enquiry

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.


Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

01432 351666

Plough Lane, Hereford,

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

Jayme Bacon

Head of Sales


Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  


“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”


TPG Disable Aids

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