In April 2013, a new disability benefit called the Personal Independence Payment (PIP) was introduced across the UK. It is being gradually rolled out across the country, with new claimants being the first to trial the scheme. Most people who receive Disability Living Allowance (DLA) will not be affected until at least 2015.

The PIP consists of two components, the Daily Living Element and the Mobility Element. Both of these have a basic element and an enhanced element. It is paid every four weeks into a bank account and is assessed according to the individual’s needs rather than by condition. If you only have 6 months to live, you will receive the enhanced daily living component.

This new benefit affects working people aged between 16 and 64 and will eventually replace the current DLA. The government has admitted that it will save around 20 per cent each year in the total cost of disability benefits, so it is unlikely that everyone who receives DLA at the moment will continue to receive exactly the same amount of money. Charities and disability support groups fear that the PIP will be assessed more stringently than the DLA and that it will adversely affect the disabled. Even the government admits that over 600,000 people will lose entitlement after the switch-over and still more will receive a lower amount.

The PIP is a benefit that you will have to make a new claim for, even if you now receive an indefinite or lifetime award. Claimants will have to undergo a medical assessment and the claim will also be assessed from the results of a questionnaire. Find out as much as you can before you submit your claim.

What to do if you are worried about PIP:

  • Keep a diary detailing your day to day medical condition. Keep any medical evidence you can; hospital appointments, medical notes and any other documentation that is relevant to your claim.
  • Visit the government’s website where there is an online calculator ( If you input your details, you will find out what you may be entitled to.
  • Contact a charity such as Sense that will have advisers who are prepared to guide you through the transition process.

We here at TPG DisableAids Ltd hope this has made things a little clearer for you, and remember, for the best selection of aids designed to make your life that little bit easier, make us your first choice every time.

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.


Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

01432 351666

Plough Lane, Hereford,

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

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Jayme Bacon

Head of Sales


Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  


“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”