TPG Disable Aids News

Our Warranties

TPG Disable Aids News 

Setting up an insurance or Warranty policy with TPG Disable Aids has never been easier. You can pop into our showroom, call or email us to find out more and take a policy out. Important information can be found below.


 1) We provide you with leaflets which give customers a discount

2) Customers can go onto our website in the store and set up a policy, this is very simple and  they just select what they want from a list of options   (just like car or house insurance) and then pay for the policy, they are covered instantly. They will have your dealer code from the leaflet and get a discount. You will receive your unchanged commission in the usual way.  and click on scooters/get a quote

3) They can also phone the number on the leaflet you give them and get through to a dedicated line and our in house team will set everything up for them. Again they will take your dealer code and commission will be paid in the normal way.

4.     Probably the easiest way is (with the customer’s verbal permission) you can pass the customer’s details to us at  and we will call the customer and set up the policy with them, again your dealer code will ensure you get your commission

5.     In every case they will quote your dealer code. This means you don’t have to take money from them or send in a Bordereau or pay us. The only transaction is us sending you your commission which is unchanged

6.     We are also going to introduce a 6 MONTHS FREE option where we share the cost to give you  better benefit to pass on than other dealers who will only be offering 3 months. Basically we split the cost of the basic cost to us of the top level policy Mobility Extra i.e. £25 each. If we then upsell to a full policy you get £30 commission back.

7.     We have also introduced Scooter Lite for vehicles £1500 and under at £39.00, which is great for used vehicles.

The basis of this is to take our dealers out of the hugely time consuming FCA compliance requirements and make the process for you as easy as sending an email with no sending money backwards and forwards, only incoming to you.

All our in house staff are disability trained in both understanding their condition to how to converse in the appropriate way with a person who has disabilities.

Plough Lane, Hereford,

Using our team of  trainers we can now offer you a full Train the Trainer Qualification which gives you internal staff who can then cascade this training  to new staff, existing staff requiring an annual update or volunteers.

Training Enquiry

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.


Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

01432 351666

Plough Lane, Hereford,

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

Jayme Bacon

Head of Sales


Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  


“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”


TPG Disable Aids

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