Advising, supplying and caring for stairlifts has always been one of TPG’s specialities. However sometimes a stairlift is not the correct fit for the customer often for the following reasons; as they’re not able to purchase one, they’re not at the stage where they need the full support of a stairlift yet or for cosmetic reasons. However an innovative product StairSteady, created by Ruth Amos as part of her GCSE Resistant Materials project to solve a real world problem, is an ideal solution when faced with these problems. It is much more affordable compared to a stair lift and allows independence for those who don’t need complete support, just a helping hand. As Ruth said “People don’t go from being stair able to needing a stairlift overnight … The StairSteady fills a gap, but also is complimentary to existing stair solutions.”

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Starting off as an idea in the classroom the StairSteady first earned Ruth ‘Young Engineer for Britain’. In December 2013 the British Healthcare Trade Association recognised it as the ‘Best Established Product/Service’.

According to Alastair it is more about being seen as a ‘solutions provider’ rather than just another company that sells stairlifts. He also believes that, having run a successful retail business for some years, it is an opportunity to introduce and guide a relative newcomer to the correct, ethical selling and wholesaling of a really innovative product. “All too often a good product can be overlooked and an opportunity missed because the wrong guidance had been given or the wrong choices made”.

On his decision to take a role in the Stairsteady business, Alastair told us: “Whilst TPG are a major seller of stairlifts, we do often come across a number of objections to people placing an order. Things such as ‘ It costs too much’ and ‘Look how much space it takes’ are common and can be overcome with explanation of the benefits a stairlift can bring.” He added: “However, sometimes we are met with phrases like ‘I am not ready for the lift yet’ and ‘I will contact you again if I get worse’. In these scenarios the Stairsteady can be the ideal solution and can be viewed as a safety measure to prevent the struggle with stairs from resulting in a fall. We would suggest that it is similar to using a walking frame, just on the stairs.” Alastair also uses a promotion that make sense too. “To put customers at ease we also offer to trade in the Stairsteady at some point in the future, should they feel a stairlift becomes necessary. From a commercial point of view this secures the client for the future as they must come back to you to get that trade in value.”

The StairSteady Handrail is available in our product catalogue.
To read more about TPG and StairSteady’s partnership click here to go to the THIIS article.

Plough Lane, Hereford,

Using our team of  trainers we can now offer you a full Train the Trainer Qualification which gives you internal staff who can then cascade this training  to new staff, existing staff requiring an annual update or volunteers.

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Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.


Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

Plough Lane, Hereford,

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

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Jayme Bacon

Head of Sales


Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

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Commitment to getting things right 1st time every time.  


“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”


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