Stannah Certificate of Excellence in Stairlifts

TPG DisableAids is one of the first companies in the UK to be awarded the prestigious Certificate of Excellence by Stannah. A scheme organised by Stannah to ensure that engineers follow the excellence quality standards set by themselves. Not all companies meet the requirements, however we are committed to ensuring exceptional service and that your stairlift is installed by a professional engineer. The award recognises TPG for it’s commitment towards quality engineering in installations, servicing and repairs of their product range.

Training:

As part of the process of attaining the certificate, all Stannah engineers must undergo extensive training and assessment to ensure all work meets the industry leading Stannah standards. Engineers are routinely assessed by Stannah on routine servicing, repairs and installation processes to ensure engineers are following best practices. Receiving this award acts as an endorsement for TPG engineers that they’re always professional, knowledgeable and complete the job to ‘excellence’ standards. Training includes best practices for the installation process, fault finding and servicing to ensure engineers are versed with essential skills for caring for the Stannah line of products.

Regular Assessment of Engineers:

Rather than a single assessment, to retain the integrity of the award, engineers are continually assessed to maintain the high standards that are associated with the Stannah name, assessment certifies product fluency in all Stannah models and specifically in the installation process, to ensure engineers are well versed; avoiding unwelcome surprises. At TPG we ensure we deliver excellent service when selling, distributing or servicing any of our products and we are pleased to announce that our efforts of our engineering team have been certified by the industry-leader.

Ongoing Audits:

Ensuring ongoing confidence, Stannah routinely visit us and audit our staff and procedures this ensures that the award retains it’s integrity and we’re always working at the same high standard that we were when attaining the award. We work together with Stannah to raise standards and ensure customers get the very best service we can deliver.

To enquire about Stannah stairlifts please contact the sales department via our contact form or call on 01432 351666, click to read more about our after sales service.

Stannah Excellence Award

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.

 

Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

01432 351666

Plough Lane, Hereford,
HR4 0ED

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

Jayme Bacon

Head of Sales

 

Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  

 

“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”