It is such a shame when an elderly family member becomes less able to manage routine household tasks and really struggles to get up the stairs to use the bathroom or get to bed.

Of course you could go to a reputable BHTA stairlift distributor to be assessed, measured and supplied with either a new or a used stairlift, but they are all so terribly expensive…… aren’t they?

Well I guess that is down to what the perceived value of that service is.

A British Healthcare Trades Association (BHTA) member will ensure that the stairlift, be it new or used, will be fitted in accordance with the relevant safety standards and will be suitable for the client and the household. Invariably it will fitted by a fully trained engineer and will be covered by a warranty to repair any faults discovered after the installation.

The alternative can, to start with, save a few pounds. You could look in the local paper or on e-bay on the internet to find a cheap used stairlift. It may not be quite the right fit and it may have originally been on the other side of the stairs. But that’s OK when your next door neighbour or your nephew has been to college and studied ‘engineering’. They will be able to fix it I am sure, they have their own tools and all that stuff.




OMG !!

The ‘Friend’ who installed this stairlift had spotted that it was possible to mount the footplate on the opposite side. However, they had not been trained to know that if you do that, you must change the safety edges to work in the correct direction. You also need to change the seat to stop it swivelling down the stairs and creating a falling hazard, the seat swivel switch had also been bypassed because it swivelled the wrong way.

So a few pounds saving could very easily have caused a significant injury to the user or their family. This is not an isolated incident. At TPG DisableAids Ltd we see this type of scenario more frequently than ever before.

The short term saving actually ended up costing this client a complete replacement stairlift as the original had been damaged beyond economical repair by the cowboy installer. Thankfully we had been called in to do a repair before someone was seriously injured.

Oh Dear, Oh Dear !!

Plough Lane, Hereford,

Using our team of  trainers we can now offer you a full Train the Trainer Qualification which gives you internal staff who can then cascade this training  to new staff, existing staff requiring an annual update or volunteers.

Training Enquiry

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.


Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

Plough Lane, Hereford,

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

Jayme Bacon

Head of Sales


Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  


“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”


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