TPG Disable Aids News
Silver Fern Therapy

TPG Disable Aids News 

Who are Silver Fern Therapy?

We provide a range of wheelchair services to suit your needs.

Whether you’re a wheelchair user seeking an assessment of your needs or an NHS service in need of locum wheelchair therapists, we can help!

Getting the right wheelchair is all about getting the right assessment. An in-depth wheelchair assessment will ensure that you get a wheelchair that suits the client’s needs.  Silver Fern Therapy is run by John Fitzpatrick.  He’s been an occupational therapist for almost 20 years and has spent his entire career involved in wheelchair provision.

Silver Fern Therapy’s therapists have many years’ experience prescribing wheelchairs for both the NHS and private markets. They’re not trying to sell the client anything, so you can rest assured that the advice that they’re providing is professional, unbiased and impartial. They will work with the client to find out what they require from a wheelchair and then recommend a range of products to trial. If you choose to purchase a wheelchair, they can then work with TPG DisableAids to ensure that the product you purchase is the right one for you.

Silver Fern Therapy uses a six-step process:

  • Referral – We accept referrals from anyone, and once we’ve received one, we contact the client to make arrangements for an assessment, which is usually in the form of a visit.
  • Assessment – An assessment is crucial – no recommendation can be made without a full evaluation of the client’s needs.
  • Trial – Following the assessment, we’ll have an idea of the right type of equipment, but an adequate trial is vital to ensure that the equipment will stand the test of time – generally, we’ll have most trial equipment in stock, but if necessary, we can order more from a retailer or manufacturer.
  • Prescription – We’ll gather all the data from the referral, the assessment and the trial, and prescribe a wheelchair that meets the needs of the client.
  • Delivery – The retailer delivers to us, allowing us to make any necessary adjustments, and then we’ll do a full handover with the client.
  • Review – This is an important part of our process. We recommend a six-week review because by this point, the client will be used to the new equipment and any necessary tweaks will be obvious. Ideally, you’ll also do a six-month review, particularly for children or clients with a changing presentation.

John also provides locum occupational therapy to NHS wheelchair services, and expert witness reports in clinical negligence claims.

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Plough Lane, Hereford,
HR4 0ED

Using our team of  trainers we can now offer you a full Train the Trainer Qualification which gives you internal staff who can then cascade this training  to new staff, existing staff requiring an annual update or volunteers.

Training Enquiry

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.

 

Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

Plough Lane, Hereford,
HR4 0ED

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

Jayme Bacon

Head of Sales

 

Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  

 

“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”

 

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