At TPG DisableAids, our mission has always been clear: to transform lives through innovative, ethical, and compassionate solutions for those living with disabilities. As we celebrate 40 years of service, we’re excited to share a special milestone—our Managing Director, Alastair Gibbs, recently sat down for an in-depth podcast interview, offering a rare behind-the-scenes look at the journey, values, and vision that have shaped TPG into an industry leader.
A Family Legacy of Care and Innovation
Founded in 1985 by Tony and Pam Gibbs, TPG began as a small, family-run venture in Hereford, born out of a desire to fill a gap in the market for quality disability aids and mobility equipment. Today, Alastair and his sister Amanda carry forward their parents’ legacy, joined by the next generation, ensuring that the company’s heart remains rooted in family values and ethical practices.
As Alastair shares in the podcast, the company’s motto—“Let our family help your family”—is more than a slogan. It’s a guiding principle that shapes every interaction, from the first assessment to installation and ongoing support.
Transforming Lives, One Solution at a Time
Over four decades, TPG has grown from humble beginnings to become the first choice for stairlifts, mobility scooters, wheelchairs, and a full spectrum of adaptive solutions across Herefordshire and beyond. Alastair discusses how TPG’s approach goes beyond simply selling products:
- Tailored Assessments: Every client receives a comprehensive, needs-based assessment by qualified “trusted assessors”—not salespeople—ensuring the right solution for every unique situation.
- Unmatched Customer Care: From initial advice to aftercare, TPG’s team is committed to dignity, independence, and safety for every customer.
- Life-Changing Products: Whether it’s a stairlift that restores access to the whole home or kitchen aids that bring back the joy of cooking, TPG’s carefully curated range is designed to make daily life easier and more fulfilling.
Setting Standards in an Evolving Industry
Alastair is passionate about raising standards in the disability aids sector. In the podcast, he addresses common misconceptions—like the true cost and value of stairlifts—and highlights the importance of ethical business practices. TPG is proud to be a long-standing member of the British Healthcare Trades Association (BHTA), upholding strict codes of practice to protect customers from rogue traders and ensure the highest levels of trust and transparency.
Investing in People: Training, Development, and Community
TPG’s commitment extends to its staff and the wider community. The company runs a patient handling training academy, collaborates with local authorities and care agencies, and invests in apprenticeships to nurture the next generation of skilled professionals. Many team members have been with TPG for decades, reflecting a culture of loyalty, support, and continuous learning.
Real Stories, Real Impact
The podcast is filled with inspiring stories—like the customer who regained independence after years confined to a single floor, or the simple grab rail that restored confidence and safety. These moments, as Alastair explains, are what make the long hours and challenges worthwhile.
“The satisfaction of actually changing a customer’s life and bringing some normality to their daily living by installing a stairlift or supplying a mobility device does, however, bring far greater reward than money.” — Alastair Gibbs, Managing Director
Tune In and Be Inspired
Whether you’re seeking support for a loved one, working in healthcare, or simply interested in the stories behind impactful businesses, this podcast episode is a must-listen. Alastair’s journey is a testament to the power of family, innovation, and doing the right thing—even when it’s not the easiest path.
🎧 Listen now: Watch the full episode on YouTube
