TPG Team achievements, certificates and recognition received.
TPG Disable Aids are pleased to announce that Alex Browne, our Service Operations Manager, has just successfully completed the Institute of Leadership and Management Level 5 Higher Apprenticeship in Leadership and Management including a theoretical Level 5 Diploma and skill based Level 5 NVQ Diploma in Leadership and Management.
Alex was supported at TPG during the last 18 months to achieve this qualification, by applying recognised Management and Leadership models to provide strategic leadership as well as day-to-day management.
Learners pictured from left are: Philip Broomhead (Riverside Training), Ausra Pyvoriute (S&A Produce), Alex Browne (TPG DisableAids); and tutor Sue Matthews (Riverside Training).
TPG DisableAids Ltd are very pleased to announce they have received the prestigious award of Retailer of the Year from the British Healthcare Trades Association (BHTA) in a gala ceremony at the Park Plaza Hotel in London on 30th November 2017.
The award is recognition from suppliers to the industry that recognises the skills and professionalism of the company.
One supplier commented: “I have been impressed with their customer focused attitude and approach to business. The whole team are encouraged to learn in depth about the products they sell so that they are prepared to be able to advise their customers of the best solution to meet their needs. Having had personal experience of the service they provide their customers for both my parents and in laws, I can vouch for their courteous and friendly approach and professional conduct at all events, their staff are honest and trustworthy to the point that they would rather not make a sale than sell the customer a product that isn’t right for them.”
“This accolade from the industry is testament to our standards and longevity in the business” said Alastair Gibbs, managing director. He added, “The whole team at TPG DisableAids have worked together to provide a service to our local community which goes beyond just selling a product cheaply. They really care about what we do and treat people as we would wish to be treated ourselves. Real value is added to our products and services by the skills and professionalism of our staff”.
Here at TPG DIsableAids we care for our customers health and safety. We ensure that we always have members of staff with first aid training on hand in the unlikely event of an accident occurring. To further this goal we have just finished training our latest group of employees in Emergency First Aid at Work.
Congratulations go out to all who have just received this training.
This week I attended the Stannah Stairlifts international dealer conference. TPG DisableAids are really proud to have received an award for having been the best company to deal with. In particular our Dave McGrath stood out for his professional manner and knowledge of the products.
TPG DisableAids is one of the first companies in the UK to be awarded the prestigious Certificate of Excellence by Stannah. A scheme organised by Stannah to ensure that engineers follow the excellence quality standards set by themselves. Not all companies meet the requirements, however we are committed to ensuring exceptional service and that your stairlift is installed by a professional engineer. The award recognises TPG for it’s commitment towards quality engineering in installations, servicing and repairs of their product range.
As part of the process of attaining the certificate, all Stannah engineers must undergo extensive training and assessment to ensure all work meets the industry leading Stannah standards. Engineers are routinely assessed by Stannah on routine servicing, repairs and installation processes to ensure engineers are following best practices. Receiving this award acts as an endorsement for TPG engineers that they’re always professional, knowledgeable and complete the job to ‘excellence’ standards. Training includes best practices for the installation process, fault finding and servicing to ensure engineers are versed with essential skills for caring for the Stannah line of products.
Regular Assessment of Engineers:
Rather than a single assessment, to retain the integrity of the award, engineers are continually assessed to maintain the high standards that are associated with the Stannah name, assessment certifies product fluency in all Stannah models and specifically in the installation process, to ensure engineers are well versed; avoiding unwelcome surprises. At TPG we ensure we deliver excellent service when selling, distributing or servicing any of our products and we are pleased to announce that our efforts of our engineering team have been certified by the industry-leader.
Ensuring ongoing confidence, Stannah routinely visit us and audit our staff and procedures this ensures that the award retains it’s integrity and we’re always working at the same high standard that we were when attaining the award. We work together with Stannah to raise standards and ensure customers get the very best service we can deliver.
Refreshing our engineers knowledge to ensure they’re always working at their best; John, Pete and Craig have excelled in the Joerns continuation and refresher training. This training is designed by the manufacturer to refresh their knowledge to service and maintain the Oxford range of patient lifters and hoists to manufacturers & LOLER standard.
We also stock a range of Joerns products. Joerns (Oxford) are one of the best known names in patient handling with a range of innovative products, fully approved for NHS use Oxford Joerns are renowned for quality products that perform, as with all other products from TPG we have a Dedicated Service Department for your peace of mind with quality engineers such as John, Pete and Craig who can assist in breakdown recovery and maintenance.
At TPG we believe it’s vital to bring in new talent to the company, as part of our expanding engineering team 2 recent additions; Will and Matt, have achieved and passed the Guldmann & Joerns training meaning they’re now fully capable and have been authorised by the manufacturers to service and maintain the Oxford range of patient lifters to LOLER standard and a variety of Guldmann hoists.
The global company Guldmann produce a range of products but are possibly best known for their range of hoists. As a company they say they aim to increase efficiency and safety while increasing comfort too. We stock a range of Guldmann hoists and offer an emergency response service for your peace of mind should anything go wrong. We also stock a range of Joerns products. Joerns (Oxford) are one of the best known names in patient handling with a range of innovative products, fully approved for NHS use Oxford Joerns are renowned for quality products that perform, as with all other products from TPG we have a Dedicated Service Department for your peace of mind with quality engineers such as Will and Matt who can assist in breakdown recovery and maintenance.
We’re always on the lookout for innovation at TPG, we have 2 engineers (Phil Jones and Liam Callanan) who have recently passed training and received manufacturer accreditation for an exciting new product; Thyssen Supra Linea Lift, allowing us to supply and maintain wheelchair lifts for both internal and external use. With exceptional safety features and proven reliability the Supra is an excellent addition to our product range. With a Dedicated Service Department, breakdown recovery and maintenance we can offer you piece of mind should anything go wrong.
With over 200 years experience award winning mobility company Thyssen provides a range of innovative mobility aiding products with proven reliability and safety, of which we stock a range of Thyssen products at TPG.
Phil and Liam demonstrated knowledge and skill required to complete installation, maintenance of the Supra Linea lift and have received authorisation from the manufacturer. Well done Phil and Liam!
As mentioned before TPG utilise the modern apprenticeship scheme to invest in future talent. This talent is nurtured through continuous training and development, Connor and Lewis have taken part in Reval bathing, Handicare stair lift and Guldmann hoists, meaning they’re now authorised by the manufacturer to service and maintain the range of products.
The global company Guldmann produce a range of products but are possibly best known for their range of hoists. As a company they say they aim to increase efficiency and safety while increasing comfort too. We stock a range of Guldmann hoists and offer an emergency response service for your peace of mind should anything go wrong. As with all other products from TPG we have a Dedicated Service Department for your peace of mind with quality engineers such as Connor and Lewis who can assist in breakdown recovery and maintenance. Handicare aim to make life easier for those who have a lower ability empowering them to live an active life, Connor and Lewis have a new appreciation for how to ensure the Handicare equipment performs as it should for the life of the product.
Well done Connor and Lewis!