Battery Servicing

How to care for your Mobility Scooter Batteries

Like any other vehicle, mobility scooters need care and maintenance. One of the most important things you can do to ensure your mobility scooter is running effectively is to care for your batteries! The life of your batteries can vary enormously. A battery will have a pre-ordained cycle life but this will be affected by a number of environmental factors such as use frequency, depth of discharge, length and frequency of charge time and temperature of the environment. Experience tells us that the average life span is around two years but can be much longer or much shorter. You can extend the life of your batteries using some simple tips and making small changes to how you use them:

  • Charge your new batteries fully before using them, A full overnight charge is required to ensure they don’t degrade
  • Charge your batteries even when they’re not in use
  • Keep them out of extreme cold and ideally inside
  • If it has a removable battery pack; always keep it indoors
  • Always disconnect the charger from the scooter once fully charged
  • Don’t ever use the battery to complete capacity (e.g. 0% charge left) as you may damage the cell

Battery failure or decline usually contributes towards poor performance, if your scooter feels sluggish or has poor range then it may be down to the battery.

At TPG we have a comprehensive engineering team and specifically for mobility scooters we have engineers in our workshop who can test your batteries, advise what’s best for your scooter and of course repair or replace if necessary. Always remember to consult your manual or get in touch with our sales or servicing department for further advice. Our workshop engineers offer a fully computerized check to analyse how your batteries perform and how to get the best from your scooter. We can advise you on the life of your battery and how it is performing, with no obligation and always aim to prolong the life of your battery.

LOLER Training

Engineers continue to excel in LOLER regulations

Refreshing our engineers knowledge to ensure they’re always working at their best; John, Pete and Craig have excelled in the Joerns continuation and refresher training. This training is designed by the manufacturer to refresh their knowledge to service and maintain the Oxford range of patient lifters and hoists to manufacturers & LOLER standard.

We also stock a range of Joerns products. Joerns (Oxford) are one of the best known names in patient handling with a range of innovative products, fully approved for NHS use Oxford Joerns are renowned for quality products that perform, as with all other products from TPG we have a Dedicated Service Department for your peace of mind with quality engineers such as John, Pete and Craig who can assist in breakdown recovery and maintenance.

Joerns Logo

The Hydrant Drinking Aid 1 Litre Bottle with Tube 90 118 4084

Hydrant Drinking Aid aims to solve dehydration for the elderly

Figures presented at a Royal Society of Medicine (RSM) conference showed those with dementia were six times more likely to be dehydrated. Shockingly a quarter of those living in their homes without a carer did not get enough to drink. This is the exact problem that the Hydrant Drinking Aid, aims to solve.

Where people are bed bound or have limited mobility, the risk of dehydration is increased, as they are dependent on someone else to help them access fluids. The Hydrant eliminates this problem, with its ability to hook, clip or hang onto beds, wheelchairs, chairs, belts, and with its long drinking tube to assist the user. With its integrated cap and hanging bracket, the Hydrant has a drinking tube with a bite valve and a small clip to attach the tube to clothing if required. When the bottle is hung from a bed, chair, or wheelchair, the user simply takes hold of the tube, inserts the bite valve between their lips, then bites and sucks it to access the fluid. This ensures there are no leaks, spills or drips. If hung above head height, the tube works as a siphon, helping those with limited sucking ability, as fluid gently flows when the valve is activated. It has an ergonomic handle and indentations for easy holding, even for users with a poor grip, Parkinson’s, MS, arthritis, etc. It also has gradations on the side to monitor fluid intake.

The Hydrant has become standard issue equipment in some hospitals and rehabilitation units. It’s also dishwasher safe. Being dehydrated could cause confusion as well as an increased risk of heart disease, infection and falls and research had shown that the level of anxiety among residents in a care home could fall enormously if they are getting enough fluid.

TPG StairSteady Partnership

TPG Managing Director shows further support for innovative mobility aid StairSteady

Advising, supplying and caring for stairlifts has always been one of TPG’s specialities. However sometimes a stairlift is not the correct fit for the customer often for the following reasons; as they’re not able to purchase one, they’re not at the stage where they need the full support of a stairlift yet or for cosmetic reasons. However an innovative product StairSteady, created by Ruth Amos as part of her GCSE Resistant Materials project to solve a real world problem, is an ideal solution when faced with these problems. It is much more affordable compared to a stair lift and allows independence for those who don’t need complete support, just a helping hand. As Ruth said “People don’t go from being stair able to needing a stairlift overnight … The StairSteady fills a gap, but also is complimentary to existing stair solutions.”

Starting off as an idea in the classroom the StairSteady first earned Ruth ‘Young Engineer for Britain’. In December 2013 the British Healthcare Trade Association recognised it as the ‘Best Established Product/Service’.

According to Alastair it is more about being seen as a ‘solutions provider’ rather than just another company that sells stairlifts. He also believes that, having run a successful retail business for some years, it is an opportunity to introduce and guide a relative newcomer to the correct, ethical selling and wholesaling of a really innovative product. “All too often a good product can be overlooked and an opportunity missed because the wrong guidance had been given or the wrong choices made”.

On his decision to take a role in the Stairsteady business, Alastair told us: “Whilst TPG are a major seller of stairlifts, we do often come across a number of objections to people placing an order. Things such as ‘ It costs too much’ and ‘Look how much space it takes’ are common and can be overcome with explanation of the benefits a stairlift can bring.” He added: “However, sometimes we are met with phrases like ‘I am not ready for the lift yet’ and ‘I will contact you again if I get worse’. In these scenarios the Stairsteady can be the ideal solution and can be viewed as a safety measure to prevent the struggle with stairs from resulting in a fall. We would suggest that it is similar to using a walking frame, just on the stairs.” Alastair also uses a promotion that make sense too. “To put customers at ease we also offer to trade in the Stairsteady at some point in the future, should they feel a stairlift becomes necessary. From a commercial point of view this secures the client for the future as they must come back to you to get that trade in value.”

The StairSteady Handrail is available in our product catalogue.
To read more about TPG and StairSteady’s partnership click here to go to the THIIS article.