After Care

We are NHS and Local Authority approved and BHTA registered to operate to a Trading Standards Code of Practice.

At TPG DisableAids you’ll find that our reputation for after-sales service is second to none. We have our very own experienced service department that can quickly install equipment with the minimum of fuss or disruption. Our team of trained engineers are fully qualified to take care of all of your servicing, maintenance and repairs to the highest possible standards

Our fully equipped service fleet of 25 vans is available seven days a week to provide urgent breakdown assistance should it be required and we offer a pick up and drop off service, or we can often repair equipment in your home.

Independence leaders

All lifting equipment such as patient hoists and stand-aids are required by law to have a LOLER thorough examination on a 6 monthly basis (or following a documented examination schedule). We have fully trained engineers who can perform LOLER thorough examination, which includes weight tests and visual tests on your hoists and stand aids. Our charge for the 6 monthly services & inspection program is a cost-effective way to stay compliant and preserve the reliability of your lifting equipment. We cover an 80-mile radius from Hereford. 

Our LOLER thorough examination includes:

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Service

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Annual Weight Test

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Interim Visual Inspection

 Any equipment requiring repair will be advised and costs outlined prior to any work All work carried out on-site where possible All work is carried out to LOLER specification and certificated as such.

TPG Disable Aids

You are in safe hands

Our engineers always carry identification and attend in one of our sign written vans.

You can even call in advance to find which engineer is coming.

Stock & Warrenties

We stock a range of spares and accessories for many products with an in-store fitting service on selected parts. We can also offer insurance and extended warranty service *Additional prices.

Servicing

We can service, repair and maintain your stair lifts, mobility scooters, wheelchairs, power chairs and other mobility aids – everything your safety and independence depends on.

 

Callout Service

Our callout charge includes the 1st 30 minutes, which is normally enough time to diagnose a fault.  The majority of repairs can be done within this time; if parts are required we will advise the cost on request before we proceed with any repairs.

SERVICE EXCELLENCE

You’ll find that our reputation for after-sales service is second to none. So whatever mobility equipment you own – whether you bought it from TPG or elsewhere – we can help you make sure your products are always working exactly the way they should. As a result, we’ve recently been awarded the prestigious Stannah Certificate of Excellence for our continued excellence in engineering. Here are a few more reasons to chose TPG Disable Aids.

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Highly Qualified Team

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Free Consultation Service

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Price Match Guarantee's

Learn More About TPG Disable Aids

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.

 

Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

01432 351666

Plough Lane, Hereford,
HR4 0ED

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

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Jayme Bacon

Head of Sales

 

Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  

 

“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”