Choosing A Stair Lift

TPG Disable Aids Help & Advice Section



Your house
Stairlifts can be fitted into most houses, but you will have less choice if you have a curved, spiral or unusually shaped staircase.

The design of your stairs
Straight Stairs: All manufacturers make lifts for straight stairs, so there are many models from which to choose.

Stairways with a brief turn at the top: You might feel able to get off the lift and walk up the last few steps, but you need to decide if you are likely to be able to go on doing this.

Curved Stairs: There are fewer models to choose from, these stairlifts being custom made and therefore more expensive.

The size of your stairs

Generally, stairlifts cannot be fitted to very steep or unusually narrow stairs; in most cases an angle of between 40º and 52º is required and a minimum stair width of 75cm (30”). Consideration must also be given to the lift’s weight capacity as most will not exceed 25st.
 For those unable to bend their knees, as in a normal sitting position, a Stand and Perch stairlift may be the answer, also suitable for narrower stairs, reducing the danger of bumping your knees or feet. However, it is essential to ensure that sufficient headroom is available to avoid possible head injury. Narrower stairways can also present problems for other household members during normal usage of the stairs.

The top of your stairs
In most houses there is enough space at the top and bottom of the stairs for getting on and off the lift comfortably and safely. However, obstructions like radiators and furniture need to be considered and sometimes removed or relocated.

If there is a doorway close to the top or bottom of the stairs, or on a landing part of the way up, the stairlift will have to travel across it, effectively blocking the access. Obviously this presents a danger of tripping and even falling down the stairs. To overcome this problem a hinged rail can be installed as an option. These lift up and out of the way, either manually or electrically operated.

Stairlifts need to be comfortable to sit on. If you have stiff limbs or difficulty bending your knees, a stand and perch lift, which has a small, high seat or ledge to give support during the ride, may be a suitable option.


When assessing the premises for the fitting of a stairlift, it is equally important to consider the user, noting weight, height and any disability or health condition which may affect their ability to use the stairlift. The type of armrests, manual or power swivel seat, safety lap belt, can all help to ensure the correct stairlift is chosen to suit the clients’ needs.

How to purchase a stairlift from TPG DisableAids
An initial enquiry can be made by telephone, letter, email, or a visit to our showroom where you can try out our display models.

An appointment will be arranged for one of our friendly and fully trained advisers to visit your home, at a time convenient to you.

He or she will assess you and the premises, and all available options and details explained to you.

A written quote will subsequently be posted out to you advising cost and outlining any other work needed to be completed prior to installation.

The quote has a guaranteed period of 60 days, to allow you time for consideration and shopping around but, should you accept our quote and give us the go-ahead, a mutually suitable time and date will be arranged to complete the installation.

We also fit reconditioned units complete with 6 months warranty.

The independently produced British Healthcare Trades Association guide to buying health equipment safely can be found here: Get Wise to Buying Safety

The independently produced British Health Care Trades Associate guide Get Wise to buying a Stairlift can be found here: Get Wise to buying a Stairlift

For further information, literature or other details, please feel free to contact us (01432) 351 666 or email

Hire Stairlift Terms

Terms for hire of stairlifts are as follows:

On straight stairlifts only.

Delivery, installation and removal inclusive (when straight forward)    £450.00

For any modification or extra work to stairs there will be an additional charge quoted.

Rental £40 per month invoiced at the end of each month in situ.

Prices may be zero rated for VAT with a signed declaration of disability.

The machine is the property of TPG DisableAids.

All service work and repairs are the responsibility of TPG DisableAids and may only be undertaken by ourselves.

We normally can fit within 10 days but can improve on this if the situation is urgent.

The machine must be kept in good condition with any fault being reported to enable us to correct it. There must be no alterations made by the hirer.

Damage caused by misuse will be charged

Request A Free Consultation

Plough Lane, Hereford,

Using our team of  trainers we can now offer you a full Train the Trainer Qualification which gives you internal staff who can then cascade this training  to new staff, existing staff requiring an annual update or volunteers.

Training Enquiry

Amanda Harold

Amanda Harrold

Company Secretary and Director of TPG DisableAids

Less formally known as Mandy and sister to Alastair, joined the family business in 1992. 

Having worked as a Veterinary Laboratory technician and PA to a top specialising Vet then started work part-time for the family business initially whilst looking after the first of her two daughters. 

From humble beginnings at that time with no computer systems in place, Mandy now oversee the company accounts and leads the office admin and installation teams.

“Let our Family Help Your Family”.

We aim to keep you informed throughout your journey with TPG DisableAids,   and to make your experience as stress-free as possible.


Alex Browne

Alex Browne is the Service Operations Manager

Alex says “I have the privilege of working with the talented 30+ engineer & support team. I thoroughly enjoy being part of the TPG team. We always aim to put the customer 1st despite every day presenting very different challenges that we have to plan and respond to. We regularly enable our customers to improve their lives, which is incredibly rewarding.”

As TPG is a large successful family business we have the opportunity to learn, develop & grow as individuals. Alex has applied and learnt many operational & strategic principles since joining in 2013. He is currently learning the management, review and auditing principles behind ISO9001. He has helped the business achieve recertification in 2020.

Alex also has 20+ years of leadership experience in large box DIY & electrical retailers with teams of up to 150 staff including many Store Manager, Deputy Manager, Operational & Sales management roles.

Alex recent personal development includes IOSH, Chartered Institute of Personnel & Development, 2x Level 5 ILM Leadership and Management qualifications, CITB Senior Managers Role for Health etc

Alastair Gibbs

Alastair Gibbs is Managing Director of TPG DisableAids Ltd.

Having joined the company from British Telecom full time in 1990 when the business was just Mum, Dad and Alastair.

Initially being jack of all trades and involved in selling, installing, maintaining and repairing all of the products offered by the business and later after taking on further education Alastair has developed the business along with Mandy, his sister, to be a significant business in the Assistive Technology field.

Alastair also plays a role in the industry trade association (BHTA) to uphold standards and professionalism in the industry.  

01432 351666

Plough Lane, Hereford,

We specialise in the sale, supply, repair, and maintenance of all types of mobility and disability aids from stairlifts to daily living aids. Our satisfied customers include those facing the challenges of limited mobility, including the elderly and the disabled, as well as their carers.

Quick Enquiry

Jayme Bacon

Head of Sales


Jayme has worked in many Sectors during his career;  Leisure, Security, Finance and Telecoms before finding a real passion for helping people in the independent living industry. He now leads our team of Sales Assessors and has a drive to support or clients by developing and seeing that we meet our Promises to Our Clients-

Free No obligation advice

Pressure Free Environment from start to finish

Local in house experts

Piece of mind  

Commitment to getting things right 1st time every time.  


“We see many Clients coming to us who are taking a big step in their lives and are looking for support and advice. Sometimes this is a hard step for them to take, they can almost feel like they are admitting defeat by asking for help, but it is our commitment to them to show them that they are taking back their independence and to work with them to find the products that can help them become mobile or independent again and as a team we all work towards this goal”


TPG Disable Aids

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